Saturday, 18 June 2011

Glitch Grounds United Airlines Passengers

ORLANDO-- United Airlines said its computers are in working order again after a glitch caused some major headaches for travelers.

The airline's computer system went down for more than five hours starting Friday night, and left some people scrambling to make new arrangements. Some slept in airports or found hotel rooms in cities where they were stranded.

The outage delayed flights at Orlando International Airport and across the country, backing up lines at the ticket counters at many airports, including United Airline's large hubs in Chicago and Denver.

There was no immediate word on what caused the computer problem.

I was only going home for 38 hours, so it's kind of cutting into that," said Sean Doyle, who was trying to board a 10:15 p.m. flight from Chicago to Denver.

Official word on the outage first came from the Federal Aviation Administration and then an airline spokeswoman.
"UA experiencing computer outage interrupting departures, airport processing and reservations... working to resolve the issue," the airline said on Twitter at about 9:30 p.m..
At Los Angeles International Airport, United Airlines operations said there was a "nationwide computer malfunction." Employees were checking in passengers manually, said LAX spokeswoman Nancy Castles.
Castles said there were no reports of grounded flights or delays in Los Angeles.
An NBC News producer at LAX reported that passengers were unable to check in unless they'd printed out their boarding pass prior to traveling to the airport.
"Our technology team is working to resolve the issue as soon as possible," said United spokesman Charles Hobart.

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